We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic experience while giving you total peace of mind. Most items sold by https://store.wildguarder.com are covered by the following comprehensive product warranties. If, in an unlikely situation you are not covered, please check our Warranty Exemptions and Notes below.
Two Year Warranty
Customers who bought from https://store.wildguarder.com are guaranteed with a 24-month free repair warranty.
Classification of Warranty
- For non-human damage.
We support the 2-year warranty counted from the date of purchase. Within 2 year from the purchase date, the buyer can return items for repairs.
Buyers should be covered for the shipping fees for sending the item back, while we pay for the shipping fees for sending the repaired item back to the buyer.
- For man-made damage.
2.1 If you need to replace the parts of the products which damaged by man-made, then you need to afford extra replacement parts and repair service costs. And also, two-way delivery freight.
2.2 If the products is unusable due to man-made damage, we do not cover any repair costs and shipping fees.
What is man-made Damage?
Human-made damage refers to the damage of your Wildguarder products directly or indirectly and environmental factors, rather than the performance failure of the products host.
Man-made Damage Cases
– The products screen was broken due to improper use or improper protection by the customer.
– If the products gets wet, damaged or unworkable due to long time immersed in water.
– Any problems caused by disassembling the products without permission.
– Any problems caused by high temperature, strong magnetism and extrusion.
– The guarantee will be void if the user makes any changes or updates to the software
- Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
– If there is an item missing, we will resend the missing item/accessory for free within the warranty period.
– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available).
We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic experience while giving you total peace of mind.
Please contact us if any problem with you :
Working Time : Monday to Friday from 9 AM to 6 PM UTC +8
Email: sales@wildguarder.com